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PROGRAM “BE SAFE & STAY ACTIVE WITH BOROSPORT!“
IN PARTNERSHIP WITH ACIBADEM CITY CLINIC TOKUDA HOSPITAL
Dear guests, our team is ready and delighted to welcome you to a safe and clean environment, operating with the highest standards in sanitation and hygiene. In addition, we are also observing social and physical distancing practices and adhering to the “new normal” during the Covid–19 and post- Covid–19 era.
We apologize in advance if the requirements of our new program “BE SAFE & STAY ACTIVE WITH BOROSPORT!” causes delays and/or changes in our regular hotel services.
Please bear in mind that protecting the health of each and every one of us is a shared responsibility. For this reason, we would like to stress the importance of adhering to the safety recommendations below, during your stay with us:
Dear guests, we kindly ask you to read the safety measures in place, before your arrival to the hotel and we thank you in advance for your understanding and strict adherence to these guidelines.
Borosport has set up a Covid–19 Response Task Force which you may contact by phone at +359 888 23 00 20. The Covid–19 prevention measures and rules which we have compiled and implemented are based on instructions by the National Center for Infectious and Parasitic Diseases (NCIPD), guidelines and materials provided by the General Labor Inspectorate, the Ministry of Tourism, the Ministry of Health, the World Health Organization, the European Center for Disease Prevention and Control, as well as the best international practices for sanitation of mountain, forest, entertainment and other types of parks and respective equipment. Our medical partner and consultant in the preparation process is the Tokuda Hospital and its chief epidemiologist, who assists us with continuous coordination and updates, to our safety rules and procedures.
For your safety we have:
All our employees and staff undergo initial and ongoing trainings, organized by the Covid–19 Response Task Force on the following topics:
Employees displaying temperature over 37.5º С are not allowed on the work premises.
Signage will be posted throughout the resort at all sites operated by Borosport. Please read them carefully. Thank you for observing all rules and instructions.
The preparation of the disinfectant solutions is done in compliance with the guidelines given by the Ministry of Health, our consultant Tokuda Hospital and the manufacturer. The binding minimum concentrates for the sanitizing solutions are strictly observed.
Sanitation dispensers for employees use are located in all of our offices, the Adventure center, the bike depot, the ticket sales points and the lift stations, next to the rope town “Boroland” and the Kids’ area outside, in the cars/shuttles used for the transport of guests and employees.
WORK OUTFIT AND PERSONAL PROTECTIVE EQUIPMENT
Each employee in direct contact with guests wears, unconditionally, a face mask or a face shield. Before putting on face masks, employees wash their hands thoroughly with soap and water – and only as a last resort (should there be no access to running hot water) are they to use hand sanitizer.
GUESTS MOVEMENT AND FLOW
We have organized the guests’ movement flows in a way that guarantees:
Guests are not allowed to stand closer to each other than the binding distance unless they belong to one family.
Congregation of guests is not allowed, including in areas such as the Adventure center, bikes and equipment rental, gathering areas for mountain hiking/climbing/tours/others.
TICKET OFFICES AND ADVENTURE CENTER
We have implemented a sanitation schedule for:
GUIDED TOURS GUEST TRANSFER
Our transportation company is also abiding by the Covid–19 prevention rules. Our staff in charge of the transfers are observing the following rules:
Summer outdoor games equipment rental: all items are fully sanitized after being returned by each user.
GONDOLA LIFT YASTREBETS
We have implemented a regular sanitation schedule for:
All stations have sufficient stock of equipment and sanitation products.
The lift and the gondolas are sanitized twice a day, once at midday for a scheduled period, while the lift is closed to guests and at the end of each workday.
We have implemented a regular sanitation schedule for:
All stations have sufficient stock of sanitation products.
The chairlifts are sanitized twice a day – once at midday for a scheduled period, while the chairlifts are closed to guests and at the end of each workday.
ADM. OFFICES AND WORK PREMISES
We have introduced strict sanitation protocols for the main office premises of the Company.
All employees in all administrative departments are required to wear face masks indoors, at all times.
UPDATING OUR COVID–19 SAFETY RULES AND PROCEDURES
We follow regularly the constantly changing epidemic situation in our country and in the world, as well as the information coming from the WHO and the EU institutions. We are adapting and updating our Covid–19 Safety and Prevention Rules based on the guidelines from the Bulgarian health authorities, the Bulgarian government and the standards and practices of the other EU member countries. Each and every one of the rules and procedures on our Program “BE HEALTHY & STAY ACTIVE WITH BOROSPORT!” will be updated regularly and we will keep you notified of every change.
Dear guests, we don’t know when this pandemic will be over or when our lives will go back to normal. Meanwhile we will be adhering to the standards of the “new normal”. But we would like you to know that when you decide to travel once again, we will be ready to welcome you back to a safe and clean environment.
Thank you for your loyal support. Please be healthy and stay active.