V. TERMS AND CONDITIONS FOR ISSUING, SALE, VALIDITY AND USE OF TICKETS AND LIFT PASSES FOR THE ROPEWAYS/LIFTS IN THE SKI CENTERS OF BOROVETS RESORT
5.1. All tickets and lift passes for use on the ropeways/lifts and the transportation belts in the ski centers in Borovets resort are issued and sold by Borosport Jsc. only at the company's ticket offices located at the lifts' lower stations and the cash desk in the Rila Hotel. Reloadable lift passes issued on plastic cards for multiple use (KeyCard Basic) may be reloaded only online via the "My Borovets" mobile app and via the website www.borovets-bg.com
5.2. The prices of all tickets and lift passes are in Bulgarian currency - BGN, VAT included and are displayed by Borosport Jsc. on their Pricelists for tickets and lift passes for use on the ropeways/lifts in the ski centers in Borovets resort. The pricelists are displayed to be clearly visible at each ticket office of the company and is available at: www.Borovets-bg.com.
5.3. When buying a reloadable lift pass a BGN 5.00 fee is charged for the plastic as stated on the pricelist.
5.4. The hours of operation of the ticket offices for tickets and lift passes are from 08:30 AM to 16:30 PM, no days off. Payment for tickets and lift passes is made cash or by bank debit and credit cards at the POS terminals at the ticket offices.
5.5. Borosport Jsc. may, at its discretion, extend the hours of operation of the ticket offices for sale of tickets and lift passes. Hours of operation may be shortened as an exception only.
5.5.1. The hours of operation of the ticket offices where night skiing (riding under artificial light) passes are purchased is according to the hours of operation of the respective ski run or the ropeway/lift which services it.
5.6. The following types of tickets and lift passes are issued and sold for use on the ropeways/lifts in the ski centers in Borovets resort:
5.6.1. Return (round-trip) tickets - valid for the Gondola lift and " Sitnyakovo Express" Quad only.
5.6.2. Lift passes :
а) Morning half-day lift pass giving the right to use all operating ropeways (lifts and surface lifts), transport belts and runs in the ski/snowboarding centers from 08:30 AM to 12:30 AM.
b) Afternoon half-day lift pass giving the right to use all operating ropeways (lifts and surface lifts), transport belts and runs in the ski/snowboarding centers from 12:00 AM to the end of service hours of the ropeways (to the exception of the lifts servicing the night skiing trails);
c) Night skiing/snowboarding lift pass (on lighted terrain) giving the right to use the following ropeways: Martinovi Baraki Quad, Rila surface lift, Iglika surface lift and Rotata surface lift, as well as the ski runs “Martinovi Baraki 1, 2, 3 and 4”, “Rila”, “Iglika”, “Rotata” and the lower section of Sitnyakovo ski way within their respective hours of operation for the day;
* Note: Borosport JSC reserves the right not to provide the "night skiing" service in case of technical problems or due to the presence of factors and circumstances threatening the safety of customers. In this case, customers who have purchased night or seasonal lift tickets are not entitled to compensation.
d) One-day lift pass giving the right to use all operating ropeways (lifts and surface lifts), transport belts and ski runs in the centers during their respective hours of operation (the lifts servicing the night skiing runs are not included);
e) Two day, three-day, four-day, five-day, six-day and seven-day lift passes giving the right to use all operating ropeways (lifts and surface lifts), transport belts and ski runs in the ski centers within the ropeways' respective hours of operation (the lifts servicing the night skiing runs not included) as from the date of purchase of the respective pass to the end of the working time of the ski centers on the date of expiration of its validity;
f) Lift pass for six non-consecutive days giving the right to use all operating ropeways (lifts and surface lifts), transport belts and ski runs in the ski centers within the ropeways' respective hours of operation (the lifts servicing the night skiing runs not included) as from the date of purchase of the respective pass to the end of the working time on the date on which the ski/snowboarding season in Borovets resort is closed.
g) Season lift pass giving the right to use all operating ropeways (lifts and surface lifts), transport ski belts and ski runs in the ski centers within the hours of operation of the ropeways, including night skiing, as from the date of its purchase until the end of the hours of operation on the date on which the ski season in Borovets resort is closed.
* Note: The period of validity of a season lift pass is subject to change in adverse weather or other force majeure circumstances. Borosport JSC reserves the right to change the dates of opening and closing of the ski season in the ski zone of the resort. Borovets at its discretion in the presence of factors and circumstances threatening customer safety. In this hypothesis, customers who have purchased season lift pass are not entitled to compensation for unused days from the period of validity indicated in the cards.
h) Season lift passes for persons between 7 years of age (completed) and 23 years of age (uncompleted) are available for purchase at the tickets offices according to the Pricelist.
(i) Season lift pass valid for working days only for all facilities in their respective hours of operation during the day as well for night skiing in working days. This lift pass is not valid for use on official holidays listed in art.154 par.1 of the Labor Code as well as on non-working days ruled by the provisions of art.154 par.2 of the Labor Code.
5.7. Season lift passes issued for multiple use shall have the first and family name of the user printed on them.
5.8. Passes with discount for handicapped people shall have the individual’s full name and photo printed on them.
5.9. The price of each purchased ticket/lift pass includes an insurance coverage for transportation of people on ropeways and transport belts as well as Accident coverage valid for the ski centers in Borovets (which include the marked ski runs and trails, ski ways and connections between them) which is valid only for the winter season and covers the costs for searching in the event of accident on the ski slopes, the provision of first medical aid on the slope or in the rescue center of the Mountain Rescue Service and the transportation of the insured individual by special rescue means to the nearest medical center within the ski centers. insurance coverage is not valid in the freestyle (terrain) parks - Borosport Snowpark and PromoPark Borosport and for freeride.
5.10. Permits authorizing the practice of snow sports tuition/instruction as a business activity shall be released and sold at the ticket office next to the Adventure Center in the Rila Hotel only to persons who meet the standard sector requirements and in conformity with the specific provisions set out by Borosport JSC. The forms adopted by Borosport for these permits are obligatory. The permit is personal and contains a photo of the holder, their full name and the name of the ski school. In the event of violation or fraudulent use of the permit it shall be seized without compensation as provided by the rules governing the release and the use of said permits.
5.11. The terms and conditions for the release of a document under art.5.10 shall be subject to additional regulations under the following priority conditions, listed non exhaustively: (1) the right is attributed personally and the document which materializes said right cannot be transferred to a third person; (2) validity for use of the document; (3) the document is provided in return for a payment; (4) the permit is released based on a set of documents required by the releasing authority and provided by the candidate prior to the release and available for the duration of its validity.
5.12. Children aged up to 7 years (uncompleted) can use the ropeways servicing the runs in the ski centers in Borovets resort free of charge. The use of the ropeways by children aged up to 7 years (uncompleted) shall be permitted only with an accompanying adult bearing the responsibility for their safety during the ride.
5.13. Lift passes for children above 7 years of age but below 14 years of age shall be issued with a validity term as set out in art. 5.6.2 and may be purchased at the ticket offices at a price for children specified in the Pricelist. A document certifying the age of the child shall be required for the release of a child pass, such as a school booklet, passport or other document on which such information is available.
5.14. Lift passes for youth - persons above 14 years of age but below 23 years of age (uncompleted), shall be issued with validity period as stipulated in art. 5.6.2 and shall be on sale at the ticket offices at prices for youth as stated in the Price list. A binding condition for the issuing a youth pass is the provisions of an paper certifying the age - student's or school booklet, passport, personal ID card or other document displaying such information.
5.15. Lift passes for elderly - people above 65 years of age shall be issued with validity period as stipulated in art. 5.6.2 and shall be on sale at the ticket offices at prices for elderly as specified in the Price list. For an elderly pass to be issued a paper shall be required certifying the age - passport, personal ID card or other document displaying such information.
5.16. Lift passes for families - for up to two adults and up to three children (7-14 years uncompleted) shall benefit from a 20% discount on the regular price at the ticket office for the respective lift pass. The discount shall be applied to the lift passes for the adults only.
5.17. Anyone having purchased a ticket or a lift pass shall keep the ticket/pass for control of its validity by the authorized personnel.
5.18.1. Borosport's “Ticket Control” staff are the persons authorized to control the validity and the correct use of the tickets/lift passes by tourists at the gates of the ropeways' access system. They are in charge of controlling the access to the ropeways. On the territory of the ski runs in the ski centers in Borovets resort the control is performed by the Ski Patrol staff. Ticket control and Ski Patrol staff identify themselves with a personal service card so as to establish their authority.
5.19.2. The following lift passes shall be considered invalid under the provisions of the present General Terms and Conditions:
- A child lift pass when used by a person above 14 years of age (completed);
- A youth lift pass when used by a person above 23 years of age (completed)
- A lift pass, valid for a person over 65 years of age, used by a person of different age group;
- A personal lift pass bearing a photo when used by a different person than the person to which it was issued ;
- A lift pass with a counterfeited validity term and/or counterfeited name and photo.
5.20. Anyone having purchased a ticket or lift pass shall produce it for control of its validity upon request by the authorized staff.
5.21. Selling of lifts passes at places other than the ticket offices as well as reselling of lift passes is prohibited on the territory of Borovets resort.
5.22. Anyone having purchased a lift pass shall have no right to transfer them for use by another person or resale them for any reason whatsoever.
5.23. Should violations of the prohibitions under the above mentioned art.5.21 and art.5.22 be established by the authorized controlling staff the transferred/resold/sold lift pass shall be cancelled and a protocol shall be made.
5.24. Should a lift pass/ticket be seized for fraudulent use at the moment it is being used at the access gates the ticket/pass shall be cancelled by the Ticket Control staff and the violator shall be refused further access to the ropeways.